I talked to Rob and Darrell shortly after my request. Their goal obviously was to help me and they did. We are still assessing the situation. But, I believe we will request their services many times in the years to come. They were very flexible in that they were going to come right out, then I had to cancel last minute. Then I called the next day and they gladly came right out. I am so happy to have found a good plumber and it was so easy for me. Thank you very much. I'll be in touch very soon.